We abide by the UK and EU rules on Data Protection
Your information, including your contact details, company details, telephone lines, select services and direct debit details, is used strictly for internal for purposes. We collect customer details when you sign up for our service.
This information is used to process your application for telephone service and to contact you should there be a problem with your application or service.
We maintain the latest encryption technology to ensure the safety of your personal information, which we never pass on to third parties without your consent.
We may pass on your details to bona fide credit checking agencies, for the purposes of assessing your credit worthiness. We and other organisations may also use credit reference agency and fraud prevention agency records that we receive about you, people financially linked to you and others in your household to help make decisions about you and them
You agree that we may use and update this centrally held information:
We may also use your information for research and statistical analysis with the aim of improving our services.
We value your privacy and understand that you don't want your details sold to third parties. Imperial Telecom Ltd will not sell, trade or rent in any form your information to a third party. We will only provide your information to a third party (e.g. BTTM) when it is necessary to provision your service.
The information we hold about you is confidential. We will only disclose it to 3rd parties when:
We may monitor, record, store and use any telephone, email or other electronic communications with you for training purposes, so that we can check any instructions given to us and to improve the quality of our customer service.
We will monitor network traffic from time to time for the purposes of backup and problem solving and in order to ensure that you are not misusing any of the services provided to you.
We will occasionally notify you about important changes to our site, new services and special offers we think you might appreciate. If you would prefer not to receive this information, please send us an email and indicate your name or e-mail address with the subject "Unsubscribe special offers".
Other companies offering and advertising their products or services on our website may also download cookies on to your computer or mobile device. These companies will have their own privacy policies which will govern they way they use their cookies. Imperial Telecom Ltd accepts no responsibility or liability for these sites.
You can decide to remove all types of cookies from your computer or mobile device. However, this could have a negative effect on our website services. If you access the â€œadvanced preferencesâ€ in your browser, your browser will most likely let you choose whether to accept or block cookies or to be notified and asked to accept cookies. For removing the "Remember me" cookie on the www.imperialtelecom.co.uk/myaccount just untick the box when you sign in.