Why do we collect your personal information?
To deliver products and services relevant to you (whether we provide them or not).
To improve our products and services.
And to manage our network and help us run and grow our business.
We also collect information so we can tell you about our products and services, other companies' products and services or allow selected partners to tell you directly about their products or services. The law also requires us to keep some information. Occasionally this information is anonymised so you can't be identified.
The information we have about you includes things like who you are, how you use your products and services, where you use our network, and how you pay for your services.
Your name, address, gender, age, interests, etc.
Your debit or credit card details, bank details and other payment information.
Your interests and preferences.
Your call, text, surfing and billing records.
Details about your usage of any other products we supply to you, such as our apps. This includes the date and time you use them, how long for, where you use them and how much it costs.
We don't look at the content of your messages or listen to your calls (unless you are speaking to one of our customer service advisors or sales operatives).
Your information, including your contact details, company details, telephone lines, select services and direct debit details, is used strictly for internal for purposes. We collect customer details when you sign up for our service.
This information is used to process your application for telephone service and to contact you should there be a problem with your application or service.
We maintain the latest encryption technology to ensure the safety of your personal information, which we never pass on to third parties without your consent.
This includes things such as when you pay your bill, or how often and why you access your account with us.
We collect information mainly when you sign up with us, contact us and when you use our products and services.
For example when you:
We also collect information from other sources, including business directories and other commercially or publicly available sources.
If we need to conduct a credit check, we will receive information from credit reference agencies.
We use and analyse your information to keep in touch with you and to supply and improve our products and services. We will also use your information to tell you about products and services that we think may interest you. Sometimes we'll combine and anonymise this information so you won't be identified.
In particular, this means using your information to:
Trace and recover debts, manage credit, detect and prevent fraud and money laundering Recover any money you might owe us.
Assign your debt to permitted third parties and look after any credit you might have.
Tell you if we've changed the way a service works, or tell you about a new service that we think may interest you.
Check what you're interested in, so we can offer (and develop) relevant products and services. Improve our products and services and develop new ones.
Send you information about our products and services (or those from selected third parties we think you'd be interested in) by phone, post, email, text, online banner advertising, or other ways. For some of this marketing activity we need your consent and, in those circumstances, we will only send you messages if you have asked to receive them. You can check and update your current preferences at any time by contacting customer services at Support.
We are allowed to use your information in these ways and share the information as described below because:
For example, in relation to using your information to send you marketing messages. You can opt out of this at any time.
You have obtained consent from any third parties whose personal or sensitive information you provided to us in your application for and / or performance of products and services, for us to be receive and process that information for those purposes.
In connection with the purposes described above, we may share your information with others.
This might mean sharing that information with:
Our partner companies or agencies and their sub-contractors who help us run our services, for example our billing, direct debit collection or customer service centres.
Credit reference and fraud prevention agencies. When we check your credit score with a credit reference agency, the information that we give them (including details of your credit application and financial details) as well as the fact that we have requested that search will also be recorded by the credit reference agency. We exchange information with credit reference agencies on payment performance and your financial situation on an ongoing basis and this information could be used by us and third parties to make future credit assessment decisions. Your data will also be linked to the data of your spouse, any joint applicants or other financial associate.
Other communications companies.
We might also share your information:
With any public authority or law enforcement agency (if they ask for it).
To comply with law or regulations, or for possible legal proceedings.
If you give us personal information that's wrong or we find out (or think) you're responsible for fraud. In these circumstances we might share your information with third parties such as law enforcement agencies, credit reference agencies and other affected third parties.
If one of our partners who are processing information for us are compelled to do so by law.
If there's an emergency and we think you or other people are at risk.
There are certain reasons we have to keep hold of your information.
We keep information while you're our customer or after you've left us, but only as long as we need it for the purposes described above. How long we keep it depends very much on the type of information and purpose.
For example, we might need to sort out disagreements, stop fraud and abuse, prove that you had an account with us or follow our legal obligations. Or the police may need it as evidence. We may also keep information about how you use our products or services.
In each case, the length of time that we need to keep the information may be different, but we will only keep the information for as long as we need it.
You have a number of legal rights in relation to the information that we hold about you, including: The right to request details of the information we have about you.
Under Section 7 of the Data Protection Act 1998 Act, you have the right to access your personal data held by Imperial Telecom. This is known as a Subject Access Request (SAR). The process you should follow to do this is set out below.
You can make a SAR to receive your own personal data. Or a third party can make a SAR for you, with proof they have your permission.
Please send the request in writing to the address mentioned in the Contact us section below including your customer reference, postal address, telephone number and details of what information you require
The right to withdraw your consent to the use of your information where we are relying on that consent (for example, you can opt out of receiving marketing messages from us). Please note that we may still be entitled to process your information if we have another legitimate reason (other than consent) for doing so.
In some circumstances, you have the right to receive some of your information in a usable format and/or request we transmit that data to a third party where this is technically feasible. Please note that this right only applies to information which you have provided to us.
The right to ask that we update your information if it is inaccurate or incomplete.
The right to ask that we erase your information in certain circumstances. Please note that there may be circumstances where you ask us to erase your information but we are legally entitled to retain it.
The right to request that we restrict the processing of your information in certain circumstances. There may be circumstances where you ask us to restrict the processing of your information, but we are legally entitled to refuse that request.
The right to make a complaint with the Information Commissioner www.ico.org.uk if you think that any of your rights have been infringed by us.
You can exercise your rights by contacting us using the details set out in the "Contact us" section below.
Please email us at email@example.com or write to us at the address show below in the Contact us section.
You can change how we get in touch with you - and your account details - whenever you like.
If you would like to know more about how we use your date or have any questions or queries, please contact us using the details below.
Tel: 0208 144 1786
Compliance Manager: Mr Roger Kenrup
Imperial Telecom Ltd
46 Syon Lane